Indiana law has required some form of librarian certification program for many years. The belief is that individuals who go to libraries for assistance should receive quality guidance and information. The way to assure this is to require some basic minimum requirements for Indiana librarians.
The Indiana State Library administers the librarian certification program for Indiana and has historically relied on technology and software provided by the Professional Licensing Agency to make this happen. For the past 13 years, the State Library has contracted with the Professional Licensing Agency to provide a number of services including maintaining our database of certified librarians, processing online renewals, and mailing out renewal reminders, audit notices, and certificates for us. As of July 1, 2021, the State Library moved all of those functions in-house.
Our new system is designed specifically for Indiana librarian certification. Since it no longer needs to meet the demands of many different state agencies, each with different requirements, our new certification portal is simpler, more streamlined, and we think it is more intuitive. Currently, the new portal only replaces the functions that the Professional Licensing Agency had been performing for us, but over the long term we expect to expand the number of services and payments that can be handled online.
Things that have changed with the new portal:
- We are using a different credit card service to process online payments. The new service charges lower fees and those savings are passed on to the librarians so they spend less on their transactions than before.
- Correspondence with certified librarians now takes place almost entirely by email. In the past most of our communications have been printed and sent by the Professional Licensing Agency using the U.S. Postal Service. Renewal reminders and random audit notices are now sent by email.
- In the new portal, librarians are able to print out a digital permit or certificate as soon as it has been approved.
- Because our new certification portal has been designed in house, it bears some similarity to other services administered by the State Library, such as InfoExpress or Indiana Legacy. We think this makes the portal easier to learn and more intuitive to use.
- The State Library never asks for librarian Social Security numbers or birth dates. However, recent changes to the login screen for the Professional Licensing Agency’s system made it seem like we were asking for that information from librarians as an option for logging into their account. That will never happen in our new portal.
- The public look up page for librarians will also take place through the new certification portal.
- Librarians will no longer be required to create an Access Indiana account to log into their record.
- The State Library is able to troubleshoot all technical issues in house which leads to faster resolution in the event an issue arises.
The State Library is very excited about the new librarian certification portal. It is an exciting new tool to help us provide services to librarians who are certified, those who wish to become certified and the public who may wish to look up a librarian to verify certification. For more information about the certification portal or certification for Indiana librarians, click here. You can check out the new certification portal itself by clicking here.
This blog post was written by Sylvia Watson, library law consultant and legal counsel, Indiana State Library.