NOW Courier has continued to move Indiana library materials out of their warehouses -both main and annex locations – and back in to Hoosier readers’ hands. In the past month, Indiana State Library administration and Library Development Office staff had a chance to visit NOW’s new location on the east side of Indianapolis and see their sorting operation in action. NOW has a team of four dedicated sorters who are moving quickly through old, often mislabeled items, as well as new shipments being picked up and returned to the warehouse. While NOW’s priority is to deliver these materials themselves, a few Indianapolis-area libraries were invited to pick up their materials in order to speed up the process and help make room in the warehouse and loading area. Several libraries reported receiving full pallets of materials in the first two weeks of December, which is promising. NOW is continuing to sort the 50 remaining gaylords – large pallet-sized cardboard shipping containers – of materials shipped earlier this year and getting those materials out.

Additional signs of recovery include NOW delivery drivers making over 600 stops the week of Dec. 4, which is drawing closer to our normal service model of over 800 weekly stops. As NOW continues to hire drivers with appropriately-sized vehicles, libraries should begin to see their driver more frequently, in addition to more of their materials in the coming weeks.

The Indiana State Library will update libraries about the claims process – particularly how to submit bulk claims – and the 2024-25 subscription rates as soon as those are known in the new year. Until then, please continue to report service issues to the InfoExpress coordinator.

This blog post was written by Jen Clifton, Library Development Office.